Refund Policy

Last updated: 19 August 2026

At Agrellias, our standard return request period is 3 days from the date of delivery.


Return Requests


If you wish to request a return, you must contact us at agrelliasstore@gmail.com within 3 days of receiving your order.

Please include your order number and a description of the reason for the return. Photographs may be requested where appropriate.


Condition of Returned Products


Products should be returned unused and in the condition in which they were received.

Where applicable, the original packaging, accessories and included items should also be returned.

Products that have been damaged, used improperly, modified or damaged after delivery may not qualify for a refund, except where applicable consumer protection law provides otherwise.


Damaged, Defective or Incorrect Products


If you receive a product that is damaged, defective or different from the product you ordered, contact us at agrelliasstore@gmail.com as soon as possible.

We may request photographs or other information to assess the issue.

If the product is confirmed to have a defect or other problem covered by applicable law, we will provide the appropriate remedy required by law.


Refund Approval


After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued using the same payment method used for the original purchase.

Where a refund through the original payment method is not possible or appropriate, we may request the customer's IBAN or Revolut details to process the refund.


Refund Processing Time


Once a refund has been approved and processed by Agrellias, the time for the funds to appear in your account may depend on your bank, Revolut or payment provider.


Return Shipping


Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer when the return is requested for reasons other than a defective, damaged or incorrectly supplied product.

Where a product is confirmed to be defective, damaged upon delivery or incorrectly supplied, Agrellias will provide the appropriate remedy in accordance with applicable law.


Contact


For return or refund requests:

Agrellias

Email: agrelliasstore@gmail.com